Formed in May 2017, Optivo “brings together the best of Amicus Horizon and Viridian Housing and is built on a shared commitment to building homes and communities that people love”.
As part of their commitment, Optivo need to work with the very best in order to effectively maintain their housing stock and consequently they have partnered with the Osborne Property Services team to deliver works/services to 7000 properties across the East Sussex region over the next decade.
The partnership is set to see the Osborne team-including 21 new staff- share an office on the outskirts of Hastings with Optivo which will include their contact centre. This should see the two organisations working closely together to cement the working partnership and ultimately provide an exceptional and collaborative service for the residents.
Speaking about the partnership, Managing Director at Osborne Property Services Carol Bailey said: “After months of mobilisation work we are very excited to formally commence our contract with Optivo. Optivo’s vision for delivering great customer service is truly aligned with our own and we look forward to working in partnership with them on our exciting plans to deliver real benefits for communities in East Sussex.”
Steve Madell, Sussex Regional Asset Director at Optivo, said: “We’re delighted to be working with Osborne. At Optivo we place residents at the heart of our business and we’re confident that Osborne will go the extra mile to deliver a first rate repairs service to our Sussex customers.”